Tecsmart Electronics Case Study

CASE STUDY CHAPTER 2 I. TECSMART ELECTRONICS 1. ) Discuss how the practices that TecSmart identified patronage Demings 14 points. * Create a Visionand demonstrate commitment- The ripened leaders set objectives (mission and vision) and strategic goals of the company. * Learn the new philosophy- The company uses client feedback, and market research to learn new philosophy and improve lumber of work. * Institute trainings all told employees are apt in a 5-step difficulty solving process and undergo customer relationship training. Improve eternally and Forever New product introduction teams work with design engineers and customers to get wind that design requirements are met during the manufacturing and testing. The company goes for a market research to put in up with new products and designs. 2. ) How do these practices support the Baldrige criteria? Specifically, identify which of the questions in the criteria apiece of these practices address. * Leadership Senior leaders guide cross-functional teams to review and develop individualistic plans for representation to employees. Strategic Planning- Senior leaders set company objectives * client and Market Focus- All complaints are handled by the vice president of sales. All employees received customer relationship training. * Human resource focus- All employees were trained for handling problems. * Process Management All employees trained in 5 step problem solving process. * Business Results Quality is assessed through subjective audits, employee opinion surveys, and customer feedback. 3. ) What are some obvious opportunities for improvement congener to the Baldrige criteria?What actions would you recommend that TecSmart do to improve its pursuit of performance excellence using Baldrige criteria? * Key results areas were not defined. * The organization must become active in its governance and social responsibility measures. * Lack of performance measure brass that looks into real time marketplace performance, and operational performance. II. Can Six Sigma spring in Health Care? 1. What would be your agenda for this meeting? underline about accountability and recognize any achievements. 2. What questions would you need answered before proposing a Six Sigma implementation plan? caputs like does everyone understand our goal why we are implementing this Six Sigma plan and how it can help us improve. Question about S-M-A-R-T should also take into consideration. (Is it systematic, measureable, attainable, realistic, time bound? ) 3. How would you design an al-Qaida to support Six Sigma at SLRMC? I will let everyone go to sleep that the effectively of Six Sigma depend on making decisions that are scathing to your customers and the health of your business. it forces us to think strategically and critically where to allocate our hold resources to fix the most critical issues. CDL